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Complaints Procedure

Formal complaints procedure

If you have a complaint, please report this to our Customer Care Manager. We ask for formal complaints to be put in writing by either email to customercare@s-sdevelopers.com or addressed to:

Customer Care Manager
Stephens and Stephens Developers
The City Foundry
10 Princes St
Truro
TR1 2ES

We hope that all formal complaints can be addressed by our Customer Care Manager, however, if you feel your concerns have not been resolved to your satisfaction, you can refer your complaint to one of the Directors.

Email: complaints@s-sdevelopers.com.

Director
Stephens and Stephens Developers
The City Foundry
10 Princes St
Truro
TR1 2ES

If you remain dissatisfied with our final response or the time taken to deal with your complaint, you may refer your complaint to your Home Warranty Provider. If appropriate, the Home Warranty Provider might refer you to the Consumer Code they have signed up to.

Timescales:

We aim to respond to your complaint within 3 working days. Any minor snags and providing we don’t need to order a replacement we will endeavour to rectify these items within 28 days with the site team if they are still present on site. The customer care team are also on hand during normal working hours and can arrange any remedial work. If we cannot resolve the problem within this period, we will investigate it within 14 days

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Recent Comments

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    wearesandsgroup

    wearesandsgroup

    196

    Open
    Southshore's coming to Seaton Beach; half an hour from Plymouth in a tucked-away, sheltered and lesser known south-coast spot. Proper day-out territory: places to eat and drink, safe child-friendly river runs across the beach, surf's often good, outdoor gym for adults, the works.

#newhome #newhouse #newproperty #newdevelopment #seaton #seatonbeach #cornwall #seatoncornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #timetorelocate #timetorelocatetoabeach #beachlife #beachliving #coastalliving #coastalhome #coastalstyle #miami #miamistyle #artdecointerior #moderninteriors #interiordesign #interiors #stylehome #stylishhome #boutiquecoastalliving #coastalviews #coastalphotography
    Open
    How many beaches in Newquay? Jury's out; depends how far from town you walk. Let's say four beauties right in town, two more an easy stroll, four more slightly further. Point is: there are loads, they're amazing and One Pentire puts you front and centre. https://tinyurl.com/4fvuwsm9

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    As far as Cornwall’s hot cakes go, Newquay's hotter than most. Not long ago it was named the UK's fastest-moving market. Beaches by the bucket (and spade)-load, but plenty more too: buzzing town, growing cafe-and-bar scene, great walks, the estuary for sailing. Surprise yourself.

📷 @box_and_barber @teigan_rundle

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    The word about Newquay's long since out, but the buzz won't die! One Pentire's a landmark development in a great spot, part of the changes transforming Newquay. There's more than you thought for more of the year. The chance to sample it won't last forever. 

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    One Pentire's not just beautiful, it's in Fistral Bay: open coast, iconic hotels, world-class beaches, great golf links, large residential villas and all-year saltwater buzz. Which is why this luxury landmark's so in demand and such a great choice for investors and relocators.

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    Hot cakes in a property hot-spot: third-floor and penthouse apartments can now be reserved in a new landmark luxury building in one of Cornwall’s most desirable coastal locations. One Pentire, Newquay, is "the perfect union between luxury living and the natural surroundings."

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    Hot cakes in a property hot-spot: third-floor and penthouse apartments can now be reserved in a new landmark luxury building in one of Cornwall’s most desirable coastal locations. One Pentire, Newquay, is "the perfect union between luxury living and the natural surroundings."

#newdevelopment #architecture #coastalarchitecture #pentire #pentireheadland #fistral #fistralbeach #atlanticocean #newquay #lovenewquay #cornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #beachlife #beachliving #seaview #seascape #coastalhome #coastalstyle #interiordesign #interiorphotography #beautifulinteriors
    Open
    Close to Looe, not far from Plymouth, Seaton's somewhere you probably didn't think still existed. Small, unspoilt, perfect for paddle-boarding, swimming, sailing and just enjoying its lovely vast sands and sheltered seas. Perfect for a handful of tucked-away beautiful new homes.

#newhome #newhouse #newproperty #newdevelopment #seaton #seatonbeach #cornwall #seatoncornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #timetorelocate #timetorelocatetoabeach #beachlife #beachliving #coastalliving #coastalhome #coastalstyle #miami #miamistyle #artdecointerior #moderninteriors #interiordesign #interiors #stylehome #stylishhome #boutiquecoastalliving #coastalviews #coastalphotography
    Open
    Know much about Seaton, Cornwall? Thought not. That's the point. It's small, beautiful and home to rolling green hills, a pristine coastline and the first nature reserve in the region to receive a green flag. It's also home to Southshore, our newest development. Hidden gems still exist.

#newhome #newhouse #newproperty #newdevelopment #seaton #seatonbeach #cornwall #seatoncornwall #cornwallproperty #lovecornwall #cornwalllife #cornwallliving #timetorelocate #timetorelocatetoabeach #beachlife #beachliving #coastalliving #coastalhome #coastalstyle #miami #miamistyle #artdecointerior #moderninteriors #interiordesign #interiors #stylehome #stylishhome #boutiquecoastalliving #coastalviews #coastalphotography
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