We are delighted to announce the appointment of Christine Rostock as the business’ new Customer Care Manager
Christine will be responsible for looking after buyers from when they make their initial reservation, through the purchasing process to key exchange, and thereafter if they continue their journey with Stephens + Stephens.
Christine joins Stephens + Stephens from the Parnall Group, where she spent six years being responsible for all operational and facility requirements of Trelonk Estate. Christine’s career has spanned a variety of industries, from Hospitality, Aviation, Estate & Grounds maintenance to Business Admin and Marine design. From this varied career, Christine has accrued an extensive wealth of experience in leadership and people management, stakeholder management, and sales & marketing.
Personalised Customer Care For Our Properties
It is this combination of skills on which Christine can draw manage the wider customer care team, as well as give Stephens + Stephens’ customers personalised care and manage every situation with creativity and tact.
Christine comments: “I am delighted to have joined the fantastic team at Stephens + Stephens. The business has a genuine family feel to it and is made up of true professionals who are dedicated to providing the absolute best service possible, whether that’s building the best-quality homes for people, to delivering a comprehensive service.”
Helen Stephens, our Creative Director, says: “Since joining the team only a few short weeks ago, Christine has already become an integral part of our Customer Care team and is developing new and innovative systems and processes to enhance our buyers’ journey. While a challenging market, we have some incredibly exciting opportunities at Stephens + Stephens, as some fantastic new developments in the pipeline. Ensuring our customers feel supported and guided throughout their individual journeys is so important to us as a company, and we have no doubt Christine will ensure every customer’s needs are met.”